ace360 FAQ
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On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You'll receive an OTP via SMS. Enter the OTP, set a new password, and you're back in. If you don't receive the OTP within two minutes, check that you're using the correct number and try again. Contact support if the issue persists.

No. ace360 allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've lost access to your original account, use the password reset option or contact support — don't create a new one.

For standard withdrawals, no additional verification is required beyond your registered mobile number. However, for larger withdrawal amounts, ace360 may request basic identity confirmation to comply with platform security policies. This is a one-time process and is completed quickly through the account settings page.

ace360 currently accepts the following payment methods:

• bKash — most popular, instant processing
• Nagad — instant processing, widely used
• Rocket — Dutch-Bangla Bank mobile banking

All three methods support both deposits and withdrawals. There are no hidden fees on ace360's end — any charges are determined by your mobile banking provider.

The minimum deposit on ace360 is ৳100. This applies to all payment methods — bKash, Nagad, and Rocket. There is no maximum deposit limit for standard accounts. Deposits are credited to your ace360 balance instantly, so you can start playing within seconds of completing the transaction.

Most ace360 withdrawals are processed within 5 to 15 minutes. Funds are sent directly to your bKash, Nagad, or Rocket account. During peak hours or for larger amounts, processing may take up to 30 minutes. If your withdrawal hasn't arrived after one hour, contact ace360 support with your transaction reference number.

First, wait 5 minutes — most deposits are instant but occasional network delays happen. Then check your bKash or Nagad transaction history to confirm the payment was sent successfully. If the money left your mobile wallet but hasn't appeared in your ace360 balance, contact support immediately and provide your transaction ID, the amount, and the time of the transaction. Do not attempt to deposit again until the issue is resolved.

New ace360 players receive a welcome bonus on their first deposit. The bonus is credited automatically to your account once your first deposit is confirmed. The bonus amount is based on a percentage of your deposit — the exact percentage is shown on the promotions page at the time of registration. To withdraw bonus-related winnings, you need to meet the wagering requirement, which means playing through the bonus amount a set number of times.

A wagering requirement (also called a rollover or turnover requirement) means you need to bet a certain total amount before bonus winnings can be withdrawn. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place a total of ৳5,000 in bets before that bonus converts to withdrawable cash. Wagering requirements are standard across all online gaming platforms and protect against bonus abuse.

Yes. ace360 regularly offers reload bonuses, cashback deals, and weekly promotions for existing players. These are announced through the promotions section and sometimes via SMS to your registered number. The best way to stay updated is to log in regularly and check the promotions page, or enable notifications if you're using the ace360 app.

All-Star Fishing is the most popular game on ace360. You control a cannon that shoots at fish swimming across the screen — each fish has a different point value and some trigger bonus multipliers. You choose how much to bet per shot, and your winnings depend on which fish you catch. It's easy to learn but has real depth once you understand which fish give the best returns. The game has a 97% RTP and works perfectly on mobile.

RTP stands for Return to Player. It's a percentage that tells you how much of the total money wagered on a game is paid back to players over time. A game with 97% RTP means that for every ৳100 bet across all players, ৳97 is returned as winnings on average. It's a long-term statistical measure — not a guarantee for any single session. Higher RTP means better value over time. ace360 publishes accurate RTP figures for all games so you can make informed choices.

Yes. The live casino section features real human dealers operating real cards and roulette wheels, streamed in HD video directly to your device. You can see every card dealt and every spin in real time. Games include Baccarat, Roulette, Dragon Tiger, and Andar Bahar. Tables are open 24/7 with betting limits starting from ৳10, making them accessible to all types of players.

Yes. ace360 has a full sports betting section covering cricket (international, IPL, BPL), football (Premier League, Champions League, La Liga), and other major sports. Live in-play betting is available with odds that update in real time. You can bet on match winners, totals, player performance, and many other markets. All sports bets are funded from your main ace360 balance.

The ace360 Android app is available as a direct APK download from the download page. Since it's not on the Google Play Store, you need to allow installation from unknown sources in your Android settings before installing. Go to Settings → Security → Unknown Sources and enable it. The installation takes about 30 seconds. iOS users can access all ace360 games through the Safari mobile browser without any download needed.

Try these steps in order:

• Check your internet connection — switch between mobile data and Wi-Fi
• Close the app completely and reopen it
• Clear the app cache: Settings → Apps → ace360 → Clear Cache
• Restart your phone
• Uninstall and reinstall the latest version from the download page

If none of these work, the issue may be a temporary server maintenance window. Wait 10–15 minutes and try again.

Since the ace360 app is not on the Play Store, updates are not automatic. When a new version is available, you'll see a notification inside the app or receive an SMS. To update, visit the download page, download the latest APK, and install it over your existing version. Your account data and balance are stored on the server — they won't be affected by reinstalling the app.

ace360 uses industry-standard encryption to protect all personal data and financial transactions. Your mobile number, account details, and payment information are never shared with third parties. All connections to the ace360 platform use HTTPS encryption. For full details on how your data is handled, read the Privacy Policy.

Yes. ace360 takes responsible gaming seriously. Players can set deposit limits, session time limits, and request temporary self-exclusion through the account settings. If you feel your gaming is becoming a problem, visit the Responsible Gaming page for guidance and support resources. ace360 is committed to providing a safe and enjoyable environment for all players.