ace360 Privacy Policy

1 Introduction

ace360 is committed to protecting the privacy of every player on the platform. We understand that the people who use ace360 — players across Bangladesh who deposit via bKash, Nagad, and Rocket — are trusting us with personal and financial information. That trust is something we take seriously, and this policy is our commitment to being transparent about how that information is handled.

This policy applies to all data collected through the ace360 website at ace360.club, the ace360 Android app, and any other official ace360 channel. It covers data collected from registered players as well as from visitors who browse the platform without registering.

2 Data We Collect

ace360 collects personal data in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation.

3 How We Use Your Data

ace360 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your ace360 account, verifying your identity, and keeping your account secure.
• Payment processing: Processing deposits and withdrawals through bKash, Nagad, Rocket, and linked bank accounts.
• Platform operation: Delivering the games, features, and services available on ace360, including the D&T Ranking and promotional offers.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Platform improvement: Analysing usage patterns to improve the ace360 platform, fix bugs, and develop new features.
• Marketing communications: Sending promotional offers and updates — only where you have opted in to receive them.

4 Legal Basis for Processing

ace360 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and regulatory reporting requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving the ace360 service — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies — only where you have given explicit consent, which you may withdraw at any time.

5 Data Sharing

ace360 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: Your financial data is shared with payment service providers (such as bKash, Nagad, and Rocket) solely to process your transactions.
• Identity verification providers: Where required, we may share identity documents with third-party KYC verification services to confirm your identity.
• Technology providers: Service providers who help us operate the platform — such as cloud hosting, analytics, and customer support tools — may have access to certain data under strict confidentiality agreements.
• Legal authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts where required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties who receive data from ace360 are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what is specified in their agreement with us.

6 Data Retention

ace360 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with AML regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for two years from the date of the last interaction.
• Technical and usage data: Retained for up to 24 months, after which it is anonymised or deleted.
• Verification documents: Retained for the period required by applicable KYC regulations, typically five years from account closure.

When data is no longer required, ace360 securely deletes or anonymises it so that it can no longer be linked to an individual player.

7 Security Measures

ace360 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ace360 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that restrict data access to authorised personnel only, on a need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options for player accounts.
• Monitoring systems that detect and alert on suspicious access patterns or potential breaches.

8 Cookies and Tracking

ace360 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players drop off, and how features are being used. This data is aggregated and anonymised.

ace360 does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites. You can manage or disable non-essential cookies through your browser settings, though doing so may affect some platform functionality.

9 Your Rights

As a player on the ace360 platform, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data ace360 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that ace360 delete your personal data, subject to any legal retention obligations we are required to meet.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes.

To exercise any of these rights, contact the ace360 support team via live chat or email at [email protected]. We will respond to all data requests within 30 days. In some cases, we may need to verify your identity before processing a request.

10 Children's Privacy

The ace360 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has accessed the ace360 platform, please contact us immediately at [email protected] so we can take appropriate action.

11 Third-Party Links

The ace360 platform may contain links to third-party websites or services — for example, payment provider portals. These third-party sites have their own privacy policies, and ace360 is not responsible for their content or data practices. We recommend reviewing the privacy policy of any third-party site before providing personal information.

ace360 does not endorse or make any representations about third-party websites linked from the platform. Visiting those sites is at your own discretion and risk.

12 Policy Updates

ace360 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the platform or by email.

We encourage you to review this policy periodically. Continued use of the ace360 platform after any changes have been published constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ace360 handles your personal information, please get in touch with us through any of the following channels:

• Live Chat: Available 24/7 on the ace360 website and app.
• Email: [email protected]
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

For concerns related to responsible gaming or self-exclusion, please visit the Responsible Gaming page for dedicated support resources.